Sr. Customer Success Manager | Job Reference: Y6RYR6XV
FilledJob Overview
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Date PostedJune 7, 2026
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Location
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Offered Salary$144000 / year
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Expiration dateJuly 6, 2026
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Experience5-8 Years
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QualificationBachelor Degree
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Career LevelSenior Level
Job Description
Healthcare AI Startup | Strategic Enterprise Accounts
Senior Customer Success Manager | Job Reference: Y6RYR6XV
Featured
Customer Success
SaaS
Healthcare AI
HealthTech
Compensation
Starting Base Salary: $144,000
Performance Bonus + Equity Available
Position at a glance
Work TypeHybrid / Remote
ScheduleFull-Time
EmploymentDirect Hire
DepartmentCustomer Success
Reports ToVP Customer Success
Team SizeGrowing Team
TravelUp to 25%
Start TimelineImmediate Need
IndustryHealthcare AI / SaaSz
LocationSan Francisco, CA (Preferred) | New York, NY | Remote (Major U.S. Cities)
Key responsibilities
What you’ll own
- Own strategic enterprise healthcare accounts
- Lead customer onboarding and implementation
- Drive adoption, retention, and expansion
- Partner with C-suite and executive stakeholders
- Identify risks and opportunities using customer data
- Deliver executive business reviews and strategic guidance
- Collaborate with Product, Engineering, Sales, and Operations
- Serve as the voice of the customer internally
- Build scalable customer success processes and playbooks
- Mentor and support Customer Success team members
- Travel to client sites as needed
Requirements
Who qualifies
- 5-10 years of Customer Success or Account Management experience
- Enterprise SaaS customer success experience
- Experience in startup or high-growth environments
- Executive stakeholder management experience
- Strong communication and presentation skills
- Experience managing complex multi-stakeholder accounts
- Ability to build processes and playbooks from scratch
- Healthcare technology experience preferred
- AI, automation, or workflow software experience preferred
- Experience with EHR platforms such as Epic, Athena, or eCW preferred
- Willingness to travel up to 25%
- Must be authorized to work in the United States
Does not qualify if:No enterprise SaaS Customer Success experience
No startup or high-growth company experience
No experience managing strategic customer accounts
Sales-only or account management backgrounds without post-sale ownership
Support-only experience without retention or expansion responsibility
No experience working with executive stakeholders
Not authorized to work in the United States
Unwilling to travel up to 25%
Preferred qualifications
What sets you apart
- Healthcare technology experience
- AI, automation, or workflow software experience
- Experience supporting health systems, provider groups, or MSOs
- Experience with EHR platforms including Epic, Athena, or eCW
- People management or team leadership experience
- Experience building Customer Success playbooks and processes
- Strong executive presence and communication skills
- Experience managing multi-million dollar books of business
Onboarding
How it starts
- Comprehensive onboarding program
- Training on healthcare AI platform and customer workflows
- Cross-functional collaboration with Product, Sales, and Operations teams
- Executive leadership introductions
- Customer portfolio transition and account planning
- Ongoing mentorship and professional development
Job overview
Job IDY6RYR6XV
Posted06/08/2026
Expires07/08/2026
LocationSan Francisco, CA / New York, NY / Remote
Experience5-10 Years
QualificationBachelor’s Degree Required
Career levelSenior Level
Base salaryStarting at $144,000
OTE / Total compUp to $260,000
Bonus / IncentivesPerformance Bonus + Equity Opportunity
Your recruiter
Quovadias Lazard
Professional Staffing Recruiter
QVID Talent Solutions
QVID Talent Solutions