Customer Success / Ops Lead | QVID-X9YY787Y
FilledJob Overview
-
Date PostedMay 25, 2026
-
Location
-
Offered Salary$90000 - $115000 / year
-
Expiration dateJune 30, 2026
-
QualificationBachelor Degree
-
Career LevelMid-Level
Job Description
Help Scale an AI-Driven Insurance Startup Through Customer Success & Operations
Customer Success / Ops Lead
Featured
Customer Success
Customer Operations
CS Ops
Revenue Operations
Compensation
$90,000 – $115,000
Base salary + equity + startup benefits
Position at a glance
Work TypeHybrid / Remote-Friendly
ScheduleMonday–Friday
EmploymentFull-Time
DepartmentOperations / Customer Success
Reports ToHead of Customer Success
Team SizeUnder 25 Employees
TravelOccasional Travel Required
Start TimelineImmediate Opening
IndustryAI Insurance / B2B SaaS
LocationSan Francisco, CA • U.S.-Based Candidates Only • Remote-Friendly • Occasional Onsite Travel
Key responsibilities
What you’ll own
- • Own retention and customer success across a portfolio of B2B accounts
- • Build strong customer relationships through onboarding, renewals, and account management
- • Lead customer implementations and streamline onboarding workflows
- • Develop SOPs, operational playbooks, and scalable CS processes
- • Partner with product teams to improve customer experience and workflows
- • Design systems and operational frameworks to support company growth
Requirements
Who qualifies
- • 2–4 years of experience in B2B SaaS Customer Success, CS Ops, or Revenue Operations
- • Experience working in Seed to Series A startups required
- • Background managing enterprise or complex B2B customer relationships
- • Strong operational and systems-thinking mindset
- • Excellent communication and problem-solving skills
- • Comfortable working in fast-paced startup environments
- • Strong spreadsheet and workflow management skills
- • Willingness to travel occasionally for customer meetings
Does not qualify if:• No startup experience
• Only large corporate environments with no hands-on operational ownership
• Unstable employment history
• Unable to operate independently in ambiguity
• Poor communication or limited customer-facing skills
Preferred qualifications
What sets you apart
- • Experience with CRM, onboarding, or customer success platforms
- • Startup operations or implementation experience
- • Experience building onboarding playbooks or operational workflows
- • SaaS, Insurtech, or Vertical SaaS experience preferred
- • Process improvement and customer lifecycle management experience
Onboarding
How it starts
- • Initial onboarding with Customer Success and Operations leadership
- • Training on customer workflows, onboarding processes, and internal systems
- • Cross-functional collaboration with product and operations teams
- • Startup environment with high ownership and operational visibility
Job overview
Job IDX9YY787Y
PostedMay 25,2026
ExpiresJune 25, 2026
LocationSan Francisco, CA
Experience2–4 Years
Qualification Bachelor’s Degree Preferred
Career levelMid-Level
Base salary$90,000 – $115,000
OTE / Total compBase Salary + Equity
Bonus / IncentivesEquity Package • Startup Benefits • Team Offsites • 401(k) • Health Benefits
Your recruiter
Quovadias Lazard
Technical Recruiting Partner
QVID Talent Solutions
QVID Talent Solutions
